Shipping policy

Last updated: August 11, 2026

Welvaux Shipping Policy

Welvaux ships internationally and uses fulfillment partners and warehouses located in different countries, including the United States and China.

Processing

Orders are processed after payment has been successfully received.

Processing times may vary depending on the product, warehouse location, availability and order volume.

Shipping

We currently offer international shipping to countries where our shipping carriers and fulfillment partners can deliver.

Shipping times vary depending on:

  • Destination country
  • Warehouse location
  • Shipping method
  • Customs processing
  • Local carrier delays
  • Seasonal demand

Estimated delivery information is displayed during checkout where available.

Delivery estimates are estimates only and are not guaranteed unless expressly stated otherwise.

Multiple Products

If you order multiple products, they may be shipped separately from different fulfillment locations.

You may therefore receive multiple packages for one order.

This does not mean you have been charged additional shipping unless the checkout specifically states otherwise.

Customs, Duties and Taxes

Depending on the destination country and fulfillment location, an order may be subject to:

  • Import duties
  • Customs fees
  • VAT
  • Local taxes
  • Brokerage or handling fees

Where such charges are imposed by the destination country, the customer may be responsible for them unless otherwise stated at checkout or required by applicable law.

Delays

Welvaux is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Customs delays
  • Carrier disruptions
  • Severe weather
  • Natural disasters
  • Government restrictions
  • Strikes
  • Incorrect delivery information
  • Other events outside our reasonable control

This does not limit any consumer rights that cannot legally be excluded.

Incorrect Address

Customers are responsible for providing an accurate delivery address.

If an order cannot be delivered because an incorrect or incomplete address was provided, please contact us at hello@welvaux.com as soon as possible.